Manual completion gate
Formal particulars require owner confirmation.
The private-body name and legal form, registration number where applicable, physical and postal addresses, head and information-officer identity, contact details, record categories and any automatically available records must be confirmed before this page is treated as the final PAIA manual.
1. How to request a record
Describe the requested record precisely, identify the right you seek to exercise or protect, explain why the record is required, choose a delivery method and provide proof of identity and authority. A request may be refused only on a lawful ground and may be subject to the prescribed process and fees.
2. Indicative record categories
- Company or supplier governance and statutory records, where applicable
- Client, supplier, finance and tax records
- Contracts, quotations, change requests and project records
- Personnel and contractor records
- Policies, security, privacy and information-management records
- Creative, media, software, website and intellectual-property records
3. POPIA requests
Requests for access to, correction or deletion of personal information, objections and consent withdrawals may use the applicable POPIA forms or another clear written request. The responsible party may need to preserve information required by law or needed to establish, exercise or defend a legal claim.
4. Escalation
If a request is refused or not handled as required, the requester may use the remedies available under PAIA, including a complaint to the Information Regulator or court proceedings where applicable.